Refund Policy

RETURNS

Our return and refund policy lasts 30 days after receiving the item.

If 30 days have gone by since your purchase, unfortunately you are no longer eligible for a refund or exchange.

To be eligible for a return,  your item must be unused and in the same condition that you received it.

To be eligible for a refund, you must fit the criteria below and your item must be returned to our warehouse. 

It must also be in the original packaging.

Returns without prior advise from our customer service team will not be valid for a refund.

REFUNDS (IF APPLICABLE)

If you returned an item to our warehouse kindly give up to 25 business days for the return to be processed. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If upon inspection the items shows damage that was not present upon delivery  to you then the refund can be denied. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

DAMAGED 

If the item you received is damaged you have 7 days upon delivery to claim a refund or replacement. 

Photo or video proof will be required before receiving a refund or replacement. 

If you are unable to provide a photo/video showing the damage then you will not be eligible for a refund or replacement. 

ITEM LOOKS DIFFERENT 

Colors of merchandise may be different compared to site photos due to photography lenses, lighting, and computer monitor resolutions. 

Clothing pattern may also vary due to difference in body types and sizing. 

These situations do not qualify as defects and may not avail of a refund or exchange.  

Please contact our customer service team for further assistance on this situation. 

LATE OR MISSING REFUNDS (IF APPLICABLE)

If payment was made via Credit card the refund may reflect on your next post date, you may also contact your card provider for further information. 

If payment was made via Paypal, the refund should reflect within 3 days. 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@cupcakeclothingcompany.com.